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Shipping Policy
Thank you for shopping with Sprout & Play! Here's everything you need to know about our shipping process.
Processing Time
All orders are processed within 1-3 business days. Orders are not processed on weekends or public holidays. You will receive a confirmation email with tracking details once your order has shipped.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and order weight. Standard shipping typically takes 7-14 business days depending on your destination.
International Shipping
We ship to 28 countries worldwide including the US, UK, Canada, Australia, and many more. International orders may take longer due to customs processing. Any applicable customs duties or import taxes are the responsibility of the customer.
Order Tracking
Once your order has shipped, you will receive an email with your tracking number. You can use this to monitor your delivery in real time.
Lost or Delayed Orders
If your order hasn't arrived within the expected timeframe, please contact us at segelkarmaker01@gmail.com with your order number and we'll investigate promptly.
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Our team
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Ala Olivia
CEO
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George Leo
Project Manager
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Amelia Jacky
Production Controller
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Daniel Arthur
Store Manager